FAQ

NJOY Electronic Cigarettes are an exciting new product which has been receiving major media attention across the world in recent months and has been revolutionizing the way people smoke. If you are new to electronic cigarettes then you probably have a few questions. Below we have outlined the most frequently asked questions about NJOY products and policies. If you cannot find what you are looking for below simply send us an email with your question and we’ll be happy to help.

How Does NJOY Work?
What are the leading reasons people use NJOY?
How do the ingredients compare to those in tobacco smoking products?
What is propylene glycol?
How long does a cartridge last?
What are the nicotine strengths and flavors of the cartridges?
How long does the battery charge last?
Does NJOY cost more or less than traditional smoking products?
Tell me more about NJOY’s product styles?
Where does the “smoke” go?
Can I smoke NJOY anywhere?
Is NJOY right for anyone?
Is NJOY a smoking cessation product?
Is there a limited warranty?
How do you use NJOY?
Are there any maintenance issues with NJOY?
Are there aspects about NJOY I should be aware of before using it?
What is the return policy?

How Does NJOY Work?

NJOY e-cigarettes are a revolutionary new smoking alternative that looks, feels and tastes like a cigarette or cigar, and gives smokers all the pleasure and satisfaction of traditional smoking without all the health, social and economic problems.

The non-flammable NJOY is driven by modern microelectronic technology, a small rechargeable battery and a unique replaceable cartridge and membrane containing water, propylene glycol, nicotine, and a scent that emulates tobacco and other flavorings.

When using NJOY, the act of inhaling (smoking) produces the tactile and craving satisfactions smokers seek, and triggers a vaporizing process that releases simulated smoke which is actually a vapor mist that evaporates into the air within a few seconds. In summary, NJOY replicates the behavioral and physical pleasures of smoking.

What are the leading reasons people use NJOY?

Most people who smoke, smoke because they enjoy the tactile, emotional and physical sensations. NJOY provides similar pleasures. The leading reasons people use NJOY include:

  • Remarkable facsimile of traditional smoking.
  • For smoking pleasure.
  • No first or second hand smoke.
  • Virtually odorless.
  • “Tobacco-like” taste and specialty flavors.
  • Freedom to smoke anywhere, anytime, anyplace.
  • Social inclusion versus isolation.
  • Non-flammable, convenient.
  • Replicates the behavioral and physical pleasures of smoking.
  • Lower cost than traditional smoking.


How do the ingredients compare to those in tobacco smoking products?

The primary cartridge ingredient is propylene glycol, and the secondary ingredients are water, nicotine and a flavor to replicate the taste of traditional smoking.

Propylene Glycol – The Food and Drug Administration (FDA) has determined propylene glycol to be “generally recognized as safe” for use in food and propylene glycol is used in cosmetics and medicines. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke, although usage in simulating smoking devices is not currently included in the list of uses recognized by the FDA. In NJOY, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

Water – The water used in NJOY cartridges is filtered via a reverse-osmosis process.

Nicotine – is an alkaloid found in certain plants, predominately tobacco, and in lower quantities, tomatoes, potatoes, eggplants, cauliflower, bell-peppers and some teas.

Ethanol – is 200% proof alcohol (same as used in making alcoholic beverages, and is used to extract nicotine from the tobacco leaf.

Glycerol (glycerin) – Glycerol is a chemical compound also commonly called glycerin or glycerine. It is a colorless, odorless, viscous liquid that is widely used in pharmaceutical formulations. For human consumption, glycerol is classified by the FDA among the sugar alcohols as a caloric macronutrient.

Acetylpyrazine – Used in the creation and/or manufacturing of cocoa, coffee, roasted peanuts, tea, beer, breakfast cereals, ice cream, candy, and other food products and nicotine cartridges and has been deemed safe for use by people.

Guaiacol – is an ingredient use to give the smoky taste.

Myosmine – is found in nut products, as well as tobacco.

Cotinine – is metabolite of nicotine. Some studies have suggested that cotinine (as well as nicotine) improves memory and prevents neuron death.

Vanillin– is used in the food industry as a flavoring agent in foods, beverages and pharmaceuticals.


What is propylene glycol?

The Food and Drug Administration (FDA) has determined propylene glycol to be “generally recognized as safe” for use in food, cosmetics, and medicines. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke, although usage in simulating smoking devices is not currently included in the list of uses generally recognized as safe by the FDA. In NJOY, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

How long does a cartridge last?

How long a cartridge lasts will vary depending on the NJOY product you select and the intensity of an individual’s average inhalation. With this in mind, and on the basis of equivalent number of puffs experienced with traditional tobacco products, here are the approximate comparisons:

One NPRO 2N1 cartridge = 1 – 1.5 packs of tobacco cigarettes.
One NCIG cartridge = 1 – 1.5 packs of tobacco cigarettes.
One NGAR cartridge = 2 packs of tobacco cigarettes.

If you experience little or no vapor when using, ensure that your battery is fully charged and properly attached to the NJOY product, and that the cartridge is firmly inserted in the end of the product. When the vapor volume is reduced below a satisfactory level, replace with a new NJOY cartridge.

Store cartridges in a cool and dry place. Shelf life is 24 months from purchase date. You should never place other liquids in an NJOY cartridge and doing so will void the product warranty.

What are the nicotine strengths and flavors of the cartridges?

NPRO
Regular (1.8% nicotine): Traditional, Menthol
Light (1.2% nicotine): Traditional, Menthol
Ultra Light (0.6% nicotine): Traditional, Menthol
Zero (0% nicotine): Traditional, Menthol

NCIG
Regular (18mg nicotine): Traditional, Menthol
Light (12mg nicotine): Traditional, Menthol
Ultra Light (6mg nicotine): Traditional, Menthol
Zero (0mg nicotine): Traditional, Menthol


How long does the battery charge last?

An NJOY battery will last 1-3 days before needing re-charging, depending on the intensity and quantity of puffs. The indicator light tip will blink 30 times for about 9 seconds when the battery is getting low on power. We encourage you to carry with you an extra, charged battery.

Charge a new battery initially for about 3 hours. Subsequent recharges should take about 2 hours. A battery can be recharged in excess of 300 times before reaching its useful life. NJOY also offers an automobile cigarette lighter charger for your convenience, which can be purchased at www.NjoyCigarettes.com.

NJOY uses a 3.6V special lithium battery and charger, which cannot be replaced by other lithium batteries or chargers. The input supply voltage of the charger is AC100-240V, 50/60Hz, or DC 12-24V. When traveling, ensure that the local electrical supply is in accordance with these specifications.

Does NJOY cost more or less than traditional smoking products?

With ever-increasing taxes and price hikes on tobacco products, NJOY can save you money and is more affordable than traditional tobacco smoking.

If you average smoking one pack of tobacco cigarettes per day, at an average cost of $6 per pack, you would spend $2,190 per year.

Using the NCIG or NPRO at a similar rate would cost you approximately $1,050 per year, a savings of more than $1,000.

In fact, if you used NJOY as a smoking alternative product to tobacco smoking, by your 23rd day of using NCIG or NPRO, you would start ringing up the savings.

Tell me more about NJOY’s product styles?

The NPRO is similar in size to a traditional cigarette and comes in white, black, silver and burgundy colors. It weighs only 0.5 oz., measures 4 inches in length and is rechargeable.

The NCIG is a longer, stylish cigarette akin to those used in Hollywood in the mid-1900s and comes in black, white and burgundy colors. It weighs only 0.8 oz., measures 6 inches in length and is rechargeable.

The NGAR is a classic cigar model that comes in a beautiful wood grain design. It weighs only 1.2 oz., measures 5.75 inches in length, and is rechargeable.

Where does the “smoke” go?

NJOY emits what appears to be smoke but is actually a virtually odorless mist that evaporates into the air within seconds, similar to the functioning of a humidifier. NJOY leaves no visual residue in the air or lingering smell in clothes, a home or car, or other places, whereas tobacco smoking can leave an unsightly, acrid cloud known to irritate eyes and bother people’s senses.

Can I smoke NJOY anywhere?

Since NJOY is non-flammable, contains no tobacco and emits no second hand smoke, its use is not prohibited where laws prohibit smoking products that produce second hand smoke. NJOY customers have used the product without issue or complaint in restaurants, workplaces, and many other locations where tobacco smoking is discouraged or prohibited.

Still, do not be surprised when people ask about you smoking NJOY. After all, to the casual observer, using NJOY creates the appearance of tobacco smoking. Customers report that simply explaining to others how NJOY works usually creates acceptance for using the product anywhere, anytime, anyplace.

Enclosed with each NJOY Starter Kit you will find a wallet-sized card (that you are encouraged to maintain on your person) that is a quick reference that will help you explain NJOY to anyone who asks.

Is NJOY right for anyone?

NJOY products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. NJOY products are not a smoking cessation product and have not been tested as such. Please keep NJOY products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. NJOY’s products and the statements made within have not been evaluated by the Food and Drug Administration. These statements and NJOY products are not intended to diagnose, treat, cure, or prevent any disease or offer any therapeutic benefit.br

Is NJOY a smoking cessation product?

NJOY products are not a smoking cessation product and have not been tested as such. NJOY e-cigarettes are alternative products that offers the freedom to smoke anywhere, anytime, anyplace, social inclusion versus isolation, no first or second hand smoke, virtually odor-free smoking, non-flammability, convenience, and lower cost than traditional smoking.

Is there a limited warranty?

Subject to the conditions and limitations set forth by NJOY and the Warranty Card included in most NJOY Starter Kit, NJOY products are guaranteed against defects in workmanship and materials, if purchased from NJOY or an authorized NJOY dealer, for a period of 12 months from the date of purchase. If the NPRO fails to operate satisfactorily, return to: NJOY, 15455 N. Greenway-Hayden Loop Rd. Suite C-15, Scottsdale, Arizona 85260 USA. Remember to pack the unit securely and obtain appropriate shipping insurance. Include a full description of the defect or particulars of the claim, along with your return address, telephone number, and legible proof of purchase. The place of purchase, manufacturer or importer is not responsible for damage or loss incurred as a result of postal handling or damage caused during transit. Whenever possible send only the component in question, not the NPRO Starter Kit as a whole.

How do you use NJOY?

NJOY products are very easy-to-use and convenient. Each NJOY product is rigid, doesn’t crush easily and can be stored in a purse, pocket, drawer and any other handy location. NJOY offers three exciting products for your pleasure, and here’s how to use each:

NPRO is similar in size and color to a traditional cigarette. When you are ready to use the NPRO, screw a fully-charged battery onto the atomizer. Then at the opposite end of the product, insert (by sliding) your choice of NPRO cartridge. Now, you are ready to draw on the NPRO, and enjoy all the pleasures of smoking without all the problems.

NCIG is a longer, more stylish device akin to those used in Hollywood in the mid-1900s. When you are ready to use the NCIG, screw a fully-charged battery to the atomizer. Then at the opposite end of the product, insert (firmly) your choice of NCIG cartridge. Now, you are ready to draw on the NCIG and enjoy all the pleasures of smoking without all the problems.

NGAR is a classic cigar model. When you are ready to use the NGAR, simply unscrew the indicator light tip at one end of the product, insert an fully-charged NGAR battery, and screw the tip back on. Then, at the opposite end of the device, screw on your choice of NGAR cartridges. Now, you are ready to draw on the NCIG and enjoy all the pleasures of smoking without all the problems.

Are there any maintenance issues with NJOY?

NJOY is very easy to use. In general, the only maintenance required is charging and replacing batteries, as well as inserting fresh cartridges. Here are other NJOY maintenance tips:

Internally controlled by a micro-computer program, the NPRO and NCIG have an automatic cleaning function. When the user has inhaled for 1,500 times, the indicator light will shine continuously for 15-20 seconds while the product begins an automatic cleaning process. This process will not affect the use of the product.

When removing the NPRO cartridge, grasp the cartridge toward the tip, twist and pull off. Should you experience difficulty in removing the NPRO cartridge, apply a small amount of petroleum jelly or lip balm to the shaft of the vaporizer.

Keep NJOY away from extreme high and low temperature environments while in use or storage.

Protect the NJOY products from contacting metal articles in your pocket, wallet or other bags. The conductors can bring about a short circuit, heating or damages to the battery and atomizer component.

Keep NJOY away from cell phones as the magnetic signal to and from the phone can damage the operating system of the product.

Are there aspects about NJOY I should be aware of before using it?

NJOY products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. NJOY is not a smoking cessation product and has not been tested as such. Please keep NJOY products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. NJOY products and the statements made within have not been evaluated by the Food and Drug Administration. These statements and NJOY products are not intended to diagnose, treat, cure, or prevent any disease or offer any therapeutic benefit.

What is the return policy?

Due to the intimate nature of the product and our inability to resell it once used, we cannot accept returns once the product has been opened. However, if you should be sent the wrong product or receive an item that is defective simply let us know and we will instruct you on how and where to exchange the unopened item for a replacement. Additionally, all NJOY starter kits are covered by a one year warranty per the terms and conditions mentioned above.